FAQ

Where is my item?

Please allow up to 2 weeks after dispatch email to enquire about your order. We currently track all clothing (UK) and use the service track 48, Royal Mail aims to deliver these parcels within 48 hours of dispatch. For Jewellery items, we do not currently track these items unless agreed upon before purchase. 

For items sent outside of the UK please allow up to 3 weeks. 

If you are worried the wrong address was submitted please contact me with an updated address immediately after purchase.

Are you able to inform me of a restock?

Yes! Contact us with the above email and we can let you know when the item is back in stock!

Are you able to offer returns, refunds, or exchanges?

Please read our shop policies below for this information

How do I care for my dinos? 

Jewellery - Our dinos sadly cannot breathe underwater so please do not wear them swimming or in the bath or shower. If you dinos do get wet (It happens, they forgive you) then please allow them to fully dry before wearing again. To clean your jewellery we recommend using a dry tissue or an alcohol wipe. 

Keyrings - Our keyrings are the most durable of our resin products. Your dino is happy to be scratched or bashed by keys, after all, they love looking after them. Try not to submerge your dinos in water, but if you do just dry them off with a tissue.

Clothing - Clothing label should show all the details, but what do they mean?! Machine washable, tumble dry on low heat, do not dry clean, do not bleach. 

Do you deliver to my county?

Yes! We ship all around the globe, if you're not sure just email us. *We are not responsible for any additional customs or import charges

 

Returns and Exchanges

Items that are NOT eligible for returns (Personal Items Pose a Risk to Hygiene)

  • Jewellery

  • Makeup Wipes

  • Custom Orders

  • Ugly Ducklings

  • Beanies

  • Stationary

Items that are eligible for returns

  • Sweat Tops

  • Hoodies

  • T-Shirts

  • Totes

  • Keyrings

How do I make a return?

Most orders should have a return slip but if you did not receive one, then follow these instructions:

  • Items should be unworn and in perfect condition

  • Items must be returned within 14 days of the delivery date

  • Postage must be paid for by the customer, we recommend having the postage tracked to avoid any losses

Return Address

PO BOX 216

SA15 9EA

Llanelli

If you do not have a return slip make sure to include a note with your name, order number and reason for return. 

Exchanges

We are currently unavailable to offer exchanges, If you would like a different size/colour then you will need to repurchase the item in the correct size or colour.

Shipping

UK Shipping

Currently, our UK shipping is free and provided by Royal Mail. Our shipping method is different for clothing items. 

Regular Shipping

Our Items are sent by Royal Mail first class. They ai,m to deliver within 1-2 days of dispatch but this isn't always the case. Due to the ongoing pandemic and delays due to illness, the royal mail is doing their best to deliver these items on time. Please allow 1-2 weeks depending on your area for your items to arrive.

Clothing

Clothing items are sent using the tracked 48 services by Royal Mail. This means the items are aimed to be delivered within 48 hours of dispatch. As said above the Royal Mail can be delayed at times so please allow a little more time for your items to be delivered. You should receive a tracking email direct to the email given with the order. If you do not receive this email please contact the above email. 

International Shipping

Orders made outside of the UK are sent using Royal Mail standard international shipping. This shipping can take up to three weeks to deliver items (depending on the postal system in your country).

Dispatch

We aim to get jewellery items out in around 2-3 days after the order is made. If we are having a busy period, this may take a little longer. 

We aim to get clothing items out in around 3-7 days. All clothing items are made to order, therefore they do take a little longer than fash fashion sites, trust me it's worth the little wait. 

Larger orders may take longer to dispatch than the above estimates*

 

Cancellations

We offer cancellations up to 24 hours after placing the order. 

We do not accept cancellations on custom orders once they're made.

Exceptions

If your item has not been dispatched and it has been over 24 hours, please contact us for your options.

After 24 hours we cannot guarantee we will be able to accept the cancellation. 

Contact us!

Email Operating Hours

Monday-Friday 9am - 5pm

Saturday 9am - 1pm

Sunday - Closed

*We may answer outside of operating hours

Email - 

TheQuirkyDino@Yahoo.com

For personal reasons we do not answer Instagram DMs

If you have a question that needs answering, make sure to check out our FAQ first!

Address- 

The Quirky Dino

PO Box 216

SA15 9EA

Llanelli

United Kingdom

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