Where is my item?
Please allow up to 2 weeks after dispatch email to enquire about your order. We provide an option for tracking (UK) and use the service track 48, Royal Mail aims to deliver these parcels within 48 hours of dispatch. For 1st class items please expect a little more time for the items to come.
For items sent outside of the UK please allow up to 3 weeks.
If you are worried the wrong address was submitted please contact me with an updated address immediately after purchase.
Are you able to inform me of a restock?
Yes! Find the item you would like and enter your email into the 'notify me when available' box.
Are you able to offer returns, refunds, or exchanges?
Please read our shop policies below for this information
How do I care for my dinos?
Jewellery - Our dinos sadly cannot breathe underwater so please do not wear them swimming, in the bath or shower. If your dinos do get wet (It happens, they forgive you) then please allow them time to fully dry before wearing them again. To clean your jewellery we recommend using a dry tissue or an alcohol wipe.
Keyrings - Our keyrings are the most durable of our resin products. Your dino is happy to be scratched or bashed by keys, after all, they love looking after them. Try not to submerge your dinos in water, but if you do just dry them off with a tissue.
Clothing - Clothing labels should show all the details, but what do they mean?! Machine washable, tumble dry on low heat, do not dry clean, do not bleach.
Do you deliver to my county?
Yes! We ship all around the globe, if you're not sure just email us. *We are not responsible for any additional customs or import charges
Returns and Exchanges
Items that are NOT eligible for returns (Personal items pose a risk to hygiene)
Items that are eligible for returns
How do I make a return?
Items should be unworn and in perfect condition
Items must be returned within 14 days of the delivery date.
Postage must be paid for by the customer, we recommend having the postage tracked to avoid any losses
PO BOX 216
Make sure to include a note with your name, order number and reason for return. You do not need to return the original packaging. If you do not have any packaging for your return, a bin bag and some tape are good alternatives.
We are currently unavailable to offer exchanges, If you would like a different size/colour then you will need to repurchase the item in the correct size or colour. Then follow the returns process.
Our Items are sent by Royal Mail first class. They aim to deliver within 1-2 days of dispatch but this isn't always the case. Due to the ongoing pandemic and delays due to illness, the Royal Mail is doing its best to deliver these items on time. Please allow 1-2 weeks depending on your area for your items to arrive.
Tracked items are sent using the tracked 48 services by Royal Mail. This means the items are aimed to be delivered within 48 hours of dispatch. As said above the Royal Mail can be delayed at times so please allow a little more time for your items to be delivered. You should receive a tracking email direct to the email given with the order after the order has been dispatched. If you do not receive this, email us (email below).
Orders made outside of the UK are sent using Royal Mail standard/tracked international shipping. This shipping can take up to three weeks to deliver items (depending on the postal system in your country).
*We are not responsible for any additional customs or import charges.
I aim to get non-embroidered items out in around 2-3 days after the order is made. If I am having a busy period, this may take a little longer. If you need your order out ASAP give us an email to let us know as I usually work in a 'first in first out' approach.
We aim to get clothing items out in around 4-8 days. All clothing items are made to order, therefore they do take a little longer than fast fashion sites, trust me it's worth the little wait.
Larger orders may take longer to dispatch than the above estimates*
I offer cancellations up to 24 hours after placing the order.
I operate on a 'no questions asked' basis so if you need a cancellation, don't worry it happens, the dinos forgive you.
If your item has not been dispatched and it has been over 24 hours, please contact the email below for your options.
After 24 hours I cannot guarantee I will be able to accept the cancellation.
*Please note I am a one-person business and cannot dispatch items as quickly as big businesses. I really appreciate your patience, please read the FAQ above for dispatch estimates
Email Operating Hours
Monday-Friday 9am - 5pm
Saturday 9am - 1pm
Sunday - Closed
*I may answer outside of operating hours
*Try to include your order number as the subject of the email
*If you have a question that needs answering, make sure to check out our FAQ first!
The Quirky Dino
PO Box 216