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  • I am in a rush or have a deadline for my order, can you help?
    If you would like your order rushed, please email me with your order number and the date you would like your order for. Please note I am a one-person business and can't always agree to rush orders but I will try my best
  • When will my dinos be hatched?
    I make all dinos to order so it takes me a little bit longer to dispatch your new dinos than bigger businesses. Below are the estimated times for dispatch. During busy times these may be longer but feel free to message me. Clothing - 3-5 Days Everything else - 2-3 Days
  • UK Shipping
    1st Class Small items will be sent with Royal Mail first class. This service is not tracked and aims to deliver within 2-3 days after dispatch. ​ Tracked Tracked items are sent using the tracked 48 services by Royal Mail. This means the items are aimed to be delivered within 48 hours of dispatch. You should receive a tracking email direct to the email given with the order after the order has been dispatched. If you do not receive this, email me.
  • International Shipping
    Orders made outside of the UK are sent using EVRI international shipping and Royal Mail. This shipping can take up to 3 weeks to deliver items (depending on the postal system in your country). Most orders arrive within 14 days. Some orders may take longer if there are delays in the network, see below for updates. If you think there is an issue with your parcel, please email me. Countries apart of the EU may be subject to Import Fees. Please understand as a small business this is not decided by me and I am not responsible for covering these fees. To estimate fees please visit the UPS website for their fee calculator.
  • How do I make a return?
    Items should be unworn and in perfect condition Items must be returned within 14 days from the day it was delivered. (If ordered between Nov 1st - Jan 1st Returns are extended to January 14th) Postage must be paid for by the customer, we recommend having the postage tracked to avoid any losses Return Address Unit 4 Pontarddulais Workshops Tyn Y Bonau Rd, Pontarddulais, Swansea SA4 8RS ​ Make sure to include a note with your name, order number and reason for return. You do not need to return the original packaging. If you do not have any packaging for your return, a bin bag and some tape are good alternatives.
  • Cancellations
    I offer cancellations up to 24 hours after placing the order. I operate on a 'no questions asked' basis so if you need a cancellation, don't worry it happens, the dinos forgive you. Exceptions If your item has not been dispatched and it has been over 24 hours, please contact the email below for your options. After 24 hours I cannot guarantee I will be able to accept the cancellation.
  • Are you able to inform me of a restock?
    Yes! Find the item you would like and enter your email into the 'notify me when available' box.
  • Do you deliver to my county?
    Yes! We ship all around the globe if you can't find your country just email us. *We are not responsible for any additional customs or import charges
  • I require a 3XL/4XL/5XL, what are my options?
    If you need a size that is not listed on the website please email below with the size and design you would like. I can do these sizes on request but they are not always available.
  • This order is a gift, what are my options?
    If your order is going straight to the recipient, feel free to write a gift note in the note on checkout. Or click the button below and take advantage of our free gift note options and envelopes. ​ We never print receipts of invoices to save on paper so the prices will never be in the package. ​ If you live in the same house as the recipient and don't want them to know what you've ordered, please let me know in the order notes and I will make your packaging as discrete as possible.
  • How do I care for my dinos? 
    Stickers - Our stickers are designed to be waterproof but please be careful when submerging them. ​ Keyrings - Your dino is happy to be scratched or bashed by keys, after all, they love looking after them. Try not to submerge your dinos in water, but if you do just dry them off with a tissue. ​ Clothing - Clothing labels should show all the details, but what do they mean?! Machine washable, tumble dry on low heat, do not dry clean, do not bleach. ​ Tumblers - Hand wash only, please make sure the lids are full dry before putting away. Mouse Mats - Surface cleaner and a wet cloth will clean those desk buddies right up! Please do not machine wash or bleach.
  • Can I pay with PayPal?
    If you would like to use Paypal to check out, we will have to make a manual order through email for you. All we need is the items you would like to purchase (must be in stock) and the address you would like us to send your dinos to.

Size Guide

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Contact us!

Regular Email Operating Hours

Monday-Friday 9am - 5pm

Saturday & Sunday - Closed

*Try to include your order number as the subject of the email

Email - 

TheQuirkyDino@yahoo.com

*Please note I am a one-person business and cannot dispatch items as quickly as big businesses. I really appreciate your patience, please read the FAQ above for dispatch estimates

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